Quality Sobriety Jewelry since 1985
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Shipping & Returns

Shipping & Returns

 


You may return your order within 30 days for a full refund, after that time you may return it for store credit. Our products are fully guaranteed to be free from defects or bad craftsmanship and only of natural origins (unless clearly stated). All products are Hallmarked which guarantees their authenticity.

Items that are returned will be inspected by our goldsmiths for damage caused by use and wear. We will not replace worn items.

Our aim is to help you find the perfect jewellery which may mean returning the item for exchange or refund. In this instance we try to make the process as convenient as possible.

Returns Policy

We give you 30 days to approve your jewellery in the comfort of your home. When returning jewellery, please ensure items are returned as sent, with all packaging and tags attached. Jewellery must be unworn and not modified.

IMPORTANT NOTE ABOUT RINGS:

We are always happy to accept returns on unworn Ladies Rings between the sizes 6 and 9 and Men's Rings between the sizes of 9 and 12. If you order the wrong ring size we are happy to modify your ring to the correct size for only $15 per size, though if you have already ordered your ring it may be more convient for you to have it sized at your local jeweler.

All eternity bands and rings outside of these sizes are special orders, and have been made especially for you and as such are not refundable or exchangeable.

How do I return a item?

Before you can return an item you need to speak to an associate by emailing info@12stepjewelry.com so that we can discuss if you are eligable for a return and the procedure for safely mailing your return to our offices.  The return will be refunded to your original method of payment, minus the initial shipping charge.

Please ensure no damage is caused to the jewellery whilst in your care.

Guarantee

Our products are fully guaranteed to be free from defects or bad craftsmanship and only of natural origins (unless clearly stated). All products are Hallmarked according to legislation which guarantees the materials have been passed by a government approved agency.

Conflict Free

We specialize in Canadian Diamonds, which are free from funding conflict and in compliance with United Nations resolutions.

Reaching Us

If you need to reach us:

Email us: info@12stepjewelry.com
Call us: 1-888-645-0508

Or you may visit us in person:

100 Sheldon Drive.
Unit 27
Cambridge, ON
CANADA
N1R7S7

Normal Hours

Sales & Customer Service Department : MON-FRI: 9am - 4:30pm EST

 

 

 

 

 



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